Voyager AI: Artificial Intelligence That Collaborates, Not Just Automates

Voyager AI is the AI layer built into Coevera, the B2B sales CRM formerly known as Pipeliner. It is designed to collaborate with salespeople — showing its reasoning, asking before it acts, and learning when corrected — rather than automating tasks behind their backs.

Yes. Pipeliner CRM was rebranded as Coevera in 2026. The rebrand reflects a shift from CRM as data capture to CRM as a transformation engine.

Voyager 1 is the free productivity tier, enabled by default with no credit consumption. Voyager 2 is the advanced tier of credit-based agents (call preparation, contextual guidance, report building, automation generation, and form creation), which an administrator must explicitly enable, with per-role controls and hard spending caps.

Voyager AI is moving toward proactive, conversational, and continuously learning capabilities — natural-language interaction by voice and text, and machine learning that suggests automations on its own.

The platform is built on current technology and continuously future-proofed, which lets Coevera add capability quickly without re-architecting around it.

Most teams are fully operational in four weeks, with no full-time administrators required and roughly two hours to onboard an individual user. Customers report a dramatically reduced total cost of ownership versus Salesforce.

Voyager 1 AI — everyday AI tools such as email assistance, document search, and call summaries — is free with every Coevera subscription and consumes no credits. Voyager 2 AI adds advanced agents that run on a credit system with a free monthly allowance.

The credit system translates real infrastructure cost into a single, transparent unit, with a free monthly allowance and a hard overage limit that protects you from surprise bills.

• Voyager 1 is always free — price is zero and credits are zero, regardless of usage volume.
• A free monthly allowance is included, resetting monthly from the subscription start date. Remaining credits and the next reset date appear in the Customer Portal under AI Management.
• A hard overage limit protects the customer. When the limit is reached, Voyager 2 functionality stops and all subscription admins are notified — a safety net, not a surprise on an invoice.

Yes — Voyager AI’s credit-based, two-tier model follows the same structure used by HubSpot, Figma, and Atlassian.

No. Your data is never used to train any AI model, is processed only to serve your request, and is never sent to outside AI services such as ChatGPT or Google.

Yes, if you choose to. That is a separate feature from Voyager AI: the Coevera MCP server connects Claude, ChatGPT and other MCP-compatible assistants to your CRM, within each user’s own permissions. Data you share that way is handled by the AI provider you connect.

Coevera runs on Amazon Web Services in the region you choose — North America (Virginia and Toronto), Europe (Frankfurt), or APAC (Sydney) — and does not move customer data between regions.

AI inference runs on Amazon Bedrock inside Coevera’s own AWS environment: in the EU for European customers and in the United States for all other customers. Your CRM data at rest always stays in the region you selected.

Data is encrypted at rest with AES-256 and in transit with TLS 1.2 or higher using 2,048-bit or stronger keys.

Passwords are stored as one-way hashes. Encryption keys are managed in a hardened Key Management System, with rotation tied to data sensitivity and TLS certificates renewed annually.

Security is governed by Coevera’s Information Security Committee, which runs a risk-driven, defense-in-depth program across administrative, technical, and physical safeguards.

• Access on least privilege — need-to-know access, multi-factor authentication, and VPN-controlled production access. No customer data persists on employee laptops; only a small number of senior engineers have direct production access, all logged.
• Customer-side controls — built-in login or SAML 2.0 single sign-on with MFA, plus granular per-user privileges so each customer controls who sees what.
• Secure development and testing — peer-reviewed code, continuous integration testing, two-factor-protected repositories, and OWASP-based security testing verified by top-tier third parties.
• Continuous monitoring — automated alerting, traffic blocking, process termination, and quarantine at predefined thresholds, with 24x7x365 incident response.
• Resilience — synchronous real-time replication across distributed data centers, automatic failover, uptime above 99.95%, and 35 days of encrypted backups with point-in-time restore.

Yes. Voyager AI’s inference runs on Amazon Bedrock inside Coevera’s own AWS environment — in the EU for European customers and in the United States for all other customers — so your data is never sent to a third-party AI service, is never used to train any AI model, and is processed only to serve your request. Your CRM data at rest stays in the region you choose.

When AI processes your data, the question every buyer asks is: where does it go, and who else sees it? Here is the straight answer, in plain terms.

• Voyager AI never sends your data to an outside AI company. It does not ship your accounts, deals, emails, or contacts off to ChatGPT, Google, or any public AI service. The AI runs inside the same secured environment that already runs your CRM.
• Voyager AI never uses your data to train anyone’s AI. Your records are processed to answer your request, and that’s where it ends.
• Voyager AI uses your data only to answer your request. It is never used to train a model and is never shared with anyone else.
• Your data at rest stays in the region you choose. Pick the United States and it stays in the United States; pick Europe and it stays in Europe. Coevera does not move it. AI requests are processed in the EU for European customers and in the United States for all other customers, as set out in the AI Terms.
• No third party and no outside AI provider ever sees it. Access is locked down to a small, audited set of people, and your administrators control who on your team sees what.
• It’s built to pass a security review. Coevera is ISO/IEC 27001:2022 and ISO 9001:2015 certified and GDPR compliant — these aren’t just promises, they’re audited.

Voyager AI accesses foundation models through Amazon Bedrock, inside Coevera’s own AWS environment — in the EU for European customers and in the United States for all other customers — not over the public internet to a third-party model vendor.

Your prompts and records are processed within that boundary and stay within it. Nothing crosses it: customer data is not transmitted to external model providers, is processed only to serve your request, and is never used to train foundation models. This is the architectural difference between AI you can put in front of a security review and AI you cannot.

Coevera is certified to ISO/IEC 27001:2022 and ISO 9001:2015, is GDPR compliant, and is an AWS Partner and AWS Qualified Software.