v4.1.0MinorReleased

New Account Health, Email Template Statistics and more

Coevera 4.1.0 introduces Account Health — an at-a-glance read on the status of every Account relationship — adds per-template email statistics, and extends Automatizer with Product Line Item triggers and product-table webhooks.

AccountsEmailAutomatizer
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Overview

Account Health leads this release. A new at-a-glance widget in the right-hand panel of every company record shows the status of the relationship, health can be analysed over a period with the Analyze Health button, visualised with charts in Reports and Dashboards, or added as a column to the Account List View. Admins switch it on and customise the indicators, categories, and scoring used to calculate it from a new Account Health tab in the Admin Module. Email Template Statistics is the second headline: whenever a template is used to send an Email or Mass Email it is linked to that email, so Coevera can track how many times each template was sent, opened, clicked, replied to, or unsubscribed from — and compare templates within a folder or by type.

Beyond the headline features, Admins can now Remove, Reassign, or Hide the reports, dashboards, profiles, and email templates belonging to Inactive Users; archiving a Lead can auto-complete all Tasks linked to it; and the Navigator target graph adds Unweighted and Won lines for tracking performance against a Target Goal. Automatizer gains two capabilities — triggering a process from a Product Line Item when a product is added to, updated on, or deleted from an Opportunity, and sending an entire Product table to an external system such as an ERP through a webhook.

What's in this release
  • Account Health shows the status of each Account relationship at a glance, via a widget in the right-hand panel of every company record.
  • The Analyze Health button lets users review Account Health over a period.
  • Account Health can be visualised with charts in Reports and Dashboards, or added as a column to the Account List View.
  • Admins can switch on Account Health and customise its indicators from a new Account Health tab in the Admin Module.
  • Account Health uses four categories — Critical (a default, unmodifiable system category) plus three categories with renamable labels and adjustable scoring ranges.
  • Account Health is recalculated automatically overnight and in real time when a record is created or updated, with a manual refresh for related-record changes.
  • Email templates are linked to the emails sent from them, tracking sends, opens, link clicks, replies, and unsubscribes per template.
  • Template statistics can be compared across multiple templates within a folder or by type (text, HTML) using the Show Statistics button.
  • Editing an email that used a template breaks the link and excludes it from the template's statistics; changing a template used in Automatizer triggers a warning.
  • Admins can Remove, Reassign, or Hide reports, dashboards, profiles, and email templates for Inactive Users.
  • Archiving a Lead can now auto-complete all Tasks linked to it.
  • The Navigator target graph adds Unweighted and Won lines to track performance against the Target Goal.
  • Automatizer can trigger a process from a Product Line Item when a product is added to, updated on, or deleted from an Opportunity.
  • Automatizer can send an entire Product table to an external system, such as an ERP, through a webhook when an Opportunity is Won.
Account Health

What we're proud of

Know the health of every account

The new at-a-glance Account Health widget shows the status of the relationship on every company record — it can be analysed over a period, charted in Reports and Dashboards, or added to the Account List View, with Admins defining the indicators, categories, and scoring behind the score.

01New · Accounts

Account Health

Account Health

The new, “at a glance” Account Health helps you instantly understand the status of the relationship with Accounts in Coevera. You can view Account Health by using the widget in the right-hand panel for each individual company record.

All screenshots

6
Documentation#account-health
02New · Email

Email Template Statistics

Email Template Statistics

From this release, whenever your users use an email template when sending an Email or a Mass Email, the template is “linked” to the email itself and this allows tracking of the statistics for each template — the total number of times it has been sent, opened, links clicked, replied to or where the recipient unsubscribed.

All screenshots

4
Documentation#email-template-statistics

Various Improvements

Various ImprovementsAdministration

Managing Inactive Users

Managing Inactive Users

It’s now possible for you to Remove, Reassign or “Hide” reports, dashboards, profiles, email templates etc for your Inactive Users!

#managing-inactive-users
Various ImprovementsPipeline

Working with Leads

Working with Leads

When archiving a Lead, you can now auto-complete all Tasks linked to it.

#working-with-leads
Various ImprovementsAutomatizer

Automatizer — using Product Line Items as a Trigger

Automatizer — using Product Line Items as a Trigger

In Automatizer there is a new option to trigger a Process from a Product Line Item. So when a product is added to or update on (or deleted from) an Opportunity, your process could create a task or send an email etc.

#automatizer-using-product-line-items-as-a-trigger
Various ImprovementsAutomatizer

Automatizer — Sending Product Table using Webhooks

Automatizer — Sending Product Table using Webhooks

When the trigger in an Automatizer process is an Opportunity, you now have an option to send the whole Product table to your external system through a webhook. For example, when an Opportunity is Won, send all Products linked to the Opportunity to your ERP system.

#automatizer-sending-product-table-using-webhooks

Frequently Asked Questions

An at-a-glance indicator of the status of the relationship with each Account, shown in a widget in the right-hand panel of every company record and available in Reports, Dashboards, and the Account List View.

Admins select and weight the indicators that produce the score, either by priority order or manually. It is recalculated automatically overnight and in real time when a record is created or updated, while changes to related records need a manual refresh from the Account Health widget.

There are four — Critical, a default, unmodifiable system category, plus three categories whose name and scoring range Admins can change.

For every template used to send an Email or Mass Email, it tracks how many times the template was sent, opened, clicked, replied to, and unsubscribed from, and lets you compare templates within a folder or by type.

Editing the content of an email that used a template breaks the link and excludes that email from the template's overall statistics; updating a template already used in an Automatizer process shows a warning so you can review the impact of the change.

Automatizer can trigger a process from a Product Line Item when a product is added to, updated on, or deleted from an Opportunity, and can send the whole Product table to an external system such as an ERP through a webhook.

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